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  • Branch Libraries
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      • Headquarters, Manalapan
        125 Symmes Drive, Manalapan, NJ 07726
        Main number: 732-431-7220
      • Allentown
        16 S. Main Street Allentown, NJ 08501
        Main number: 609-259-7565
      • Atlantic Highlands
        100 First Avenue Atlantic Highlands, NJ 07716
        Main number: 732-291-1956
      • Colts Neck
        2 Veterans Way Colts Neck, NJ 07722-2225
        Main number: 732-431-5656
      • Eastern Branch, Shrewsbury
        1001 Route 35 Shrewsbury, NJ 07702
        Main number: 1-866-941-8188
      • Hazlet
        251 Middle Road Hazlet, NJ 07730
        Main number: 732-264-7164
      • Holmdel
        101 Crawfords Corner Road Holmdel, NJ 07733
        Main number: 732-946-4118<
      • Howell
        318 Old Tavern Road Howell, NJ 07731
        Main number: 732-938-2300
      • Marlboro
        1 Library Ct. Marlboro, NJ 07746
        Main number: 732-536-9406
      • Ocean Township
        701 Deal Rd. Ocean, NJ 07712
        Main number: 732-531-5092
      • Oceanport
        8 Iroquois Avenue Oceanport, NJ 07757
        Main number: 732-229-2626
      • Wall
        2700 Allaire Rd. Wall, NJ 07719
        Main number: 732-449-8877
      • West Long Branch
        95 Poplar Ave. West Long Branch, NJ 07764
        Main number: 732-222-5993
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Catalog Q&A

Having trouble on our web site and need some information? Try some of our handy solutions to frequently asked questions.

How Do I Renew My Items?

Use our new catalog page at: http://mcls.ent.sirsi.net/client/en_US/mclweb

Click the My Account Link and enter your 14-digit card number (without spaces).

Do I need a pin number to access “My Account ” in the Library Catalog?

You might. If you don’t know your PIN #, try leaving it blank or using your birth year. If you are unsuccessful, call one of our Branch Locations during our hours of operation. We will reset your PIN.

I need to renew my items and I can’t do it online right now. What are my alternatives?

Call one of our Branch Locations during our regular operating hours.

What is my library card number and how should I enter it?

When using the library’s electronic resources, you may be prompted to enter your library ID, Barcode, or library card number. When asked for this information, you may generally enter the 14 digit code below the barcode on the back of your Monmouth County Library card. Enter the number without spaces.

Some electronic resources may require other information. If other information is required, follow the directions on the Monmouth County web page for that particular database.

I can’t get into certain electronic resources at home? What’s wrong?

Perhaps you’re trying electronic resources that are only available in the library during our hours of operation. To find out more information about these online databases see our Databases for Articles & Digital Reference Books pages.

Sometimes, computer firewalls interfere with accessing online databases. Some users have found it helpful to temporarily disable a firewall, network filters, or other security software while using the Library’s online electronic resources.

Some electronic resources require a recent web browser version (new versions of Internet Explorer, Netscape, etc.) to permit access. If you have an older web browser, you might want to consider updating it.

Are your cookies enabled? See: What is a cookie? Some of the library’s electronic resources require that your web browser be set to accept cookies. For information on setting your browser to accept cookies visit How to Set and Customize Cookies Settings in Internet Explorer or Netscape Managing Cookies, Specifying How (and if) Cookies Are Accepted.

I’ve tried everything and still can’t connect. What now?

Call one of our Branch Locations during our hours of operation.

How do I need to access eBooks?

Your 14-digit library card number (issued by Monmouth County Library Branch Location or Member Location) is required to access the collection remotely. If you require further assistance to use this eBook collection, contact a librarian at any Branch Location with your Monmouth County Library card identification number during the Library’s hours of operation.

How do I access MY Account?


REMINDER (During the renewal period)

If you renew past midnight, it is counted as the next day.  Items may only be renewed three times online or by telephone.

Items will not renew if:

  • They exceed the library’s renewal limit.
  • They are needed at another library.
  • They are on hold for other patrons.
  • They are requested as Interlibrary Loans.
  • Library privilege has expired.

How do I place holds?

Please note: **There is a limit of 30 item requests for each patron.**

  1. Search for your item and click Search.
  2. Click Place Hold. Enter your 14-digit card number (without spaces). Type in your PIN number if you have one; otherwise, leave it blank.
  3. Click Log In after entering your card number.
  4. Click Place Hold again after confirming pick up library. Click Ok after hold confirmation.
  5. Log out of your account.

If you don’t know your PIN, try leaving it blank or using your birth year. To have your PIN reset, please e-mail Headquarters Circulation at mcl@monmouthcountylib.org. When your PIN is reset, it will be blank. You can leave it blank or create a new one for added security.

How do I create a new PIN number?

  1. Select My Account in the top right hand corner.
  2. Type your 14-digit library card number (without spaces).
  3. From the Personal Information tab, click Change PIN. Enter current PIN number.
  4. Re-enter new PIN number. Enter new PIN number again to confirm new PIN number.
  5. Click Update.

Common Error Messages

#UFREQUIRED FIELD MISSING

The library card entered has a PIN. If you don’t know your PIN and need it reset, please call your local branch location or e-mail mcl@monmouthcountylib.org

SORRY THIS ITEM CANNOT BE RENEWED AGAIN, IT HAS REACHED ITS RENEWAL LIMIT

The item can only be renewed three times. You may return it to your library and check it out.

ACCESS CONTROL FAILURE (OR ACCESS DENIED)

Enter your library card number again. Make sure you are typing in all 14 digits without spaces.

CURRENT LOCATION OF THIS ITEM IS NOT HOLDABLE

The item you are trying to place a request is not holdable (reference books, magazines, eBooks are not holdable).

HOLD MAP DOES NOT ALLOW THIS HOLD

Please check that you are using a Monmouth County Library Card. Contact your local branch if you have any questions.

NO ITEMS QUALIFIED FOR HOLD

You cannot place a request for a DVD with a juvenile card.

NO MORE CHARGES ALLOWED

Contact your local branch location.

PLEASE ENTER YOUR CORRECT PIN

You have entered your PIN incorrectly. Please try again. If you would like to have your PIN reset, contact your local branch location or e-mail mcl@monmouthcountylib.org.

PRIVILEGE HAS EXPIRED

Your library card privilege has expired. Please go to your local branch location with the proper ID to have your privilege extended.

USER ALREADY HAS THIS TITLE CHARGED OUT

You already have this item checked out.

USER BLOCKED

Your library card is blocked. Contact your local branch location.

USER CANNOT CHECK OUT THIS ITEM

You cannot check out this item, therefore you cannot place a request on it. For example, a juvenile card cannot checkout a DVD, a request cannot be placed for a DVD with a juvenile card.

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  • Home
  • Ask Reference
  • Mobile Printing
  • Find It Here
    • Library Catalog
      • Access Catalog Here
      • My Account/Renew
      • Catalog Q&A
      • Common Catalog Errors
      • Back
    • Programs
      • Adult Calendar
      • Movie Listing
      • Book Discussions
      • Kids Programs
      • Newsletter
      • Back
    • eLibrary Collection
      • Overdrive Ebooks & Audiobooks
      • Get Help with Overdrive
      • Ebooks from Ebsco
      • Get Help with Ebsco Ebooks
      • Kanopy Streaming Movies
      • Access Video On Demand: Master Collection
      • Access Video On Demand: Just for Kids
      • Flipster Magazines (ebsco)
      • Overdrive Magazines
      • Back
    • Services & Collections
      • Mobile Printing
      • Readers Corner
      • Career Information Center
      • Eastern Branch Legal Collection
      • Government Documents and Links
      • Historical Room
      • Special Needs Services
      • Tax Assistance
      • Monmouth County Oral History
      • FEMA Community Rating System
      • Back
    • Book Discussion Kits
      • Book Kit Q&A
      • Book Your Kit!
      • Back
    • Back
  • About Us
    • Library Cards
    • Library Closings
    • Commission Information & Staff
    • Meeting Minutes Archive
    • Our Mission
    • Library Policies & Code of Conduct
    • Jobs @ the Library
    • Back
  • Branch Libraries
    • View All Branches
    • Headquarters, Manalapan
    • Allentown
    • Atlantic Highlands
    • Colts Neck
    • Eastern Branch, Shrewsbury
    • Hazlet
    • Holmdel
    • Howell
    • Marlboro
    • Ocean Township
    • Oceanport
    • Wall
    • West Long Branch
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