Having trouble on our web site and need some information? Try some of our handy solutions to frequently asked questions.
How Do I Renew My Items?Use our new catalog page at: http://mcls.ent.sirsi.net/client/en_US/mclweb
Click the My Account Link and enter your 14-digit card number (without spaces).
Do I need a pin number to access “My Account ” in the Library Catalog?
You might. If you don’t know your PIN #, try leaving it blank or using your birth year. If you are unsuccessful, call one of our Branch Locations during our hours of operation. We will reset your PIN.
I need to renew my items and I can’t do it online right now. What are my alternatives?
Call one of our Branch Locations during our regular operating hours.
What is my library card number and how should I enter it?
When using the library’s electronic resources, you may be prompted to enter your library ID, Barcode, or library card number. When asked for this information, you may generally enter the 14 digit code below the barcode on the back of your Monmouth County Library card. Enter the number without spaces.
Some electronic resources may require other information. If other information is required, follow the directions on the Monmouth County web page for that particular database.
I can’t get into certain electronic resources at home? What’s wrong?
Perhaps you’re trying electronic resources that are only available in the library during our hours of operation. To find out more information about these online databases see our Databases for Articles & Digital Reference Books pages.
Sometimes, computer firewalls interfere with accessing online databases. Some users have found it helpful to temporarily disable a firewall, network filters, or other security software while using the Library’s online electronic resources.
Some electronic resources require a recent web browser version (new versions of Internet Explorer, Netscape, etc.) to permit access. If you have an older web browser, you might want to consider updating it.
Are your cookies enabled? See: What is a cookie? Some of the library’s electronic resources require that your web browser be set to accept cookies. For information on setting your browser to accept cookies visit How to Set and Customize Cookies Settings in Internet Explorer or Netscape Managing Cookies, Specifying How (and if) Cookies Are Accepted.
I’ve tried everything and still can’t connect. What now?
Call one of our Branch Locations during our hours of operation.
How do I need to access eBooks?
Your 14-digit library card number (issued by Monmouth County Library Branch Location or Member Location) is required to access the collection remotely. If you require further assistance to use this eBook collection, contact a librarian at any Branch Location with your Monmouth County Library card identification number during the Library’s hours of operation.
How do I access MY Account?
REMINDER (During the renewal period)
If you renew past midnight, it is counted as the next day. Items may only be renewed three times online or by telephone.
Items will not renew if:
- They exceed the library’s renewal limit.
- They are needed at another library.
- They are on hold for other patrons.
- They are requested as Interlibrary Loans.
- Library privilege has expired.
How do I place holds?
Please note: **There is a limit of 30 item requests for each patron.**
- Search for your item and click Search.
- Click Place Hold. Enter your 14-digit card number (without spaces). Type in your PIN number if you have one; otherwise, leave it blank.
- Click Log In after entering your card number.
- Click Place Hold again after confirming pick up library. Click Ok after hold confirmation.
- Log out of your account.
If you don’t know your PIN, try leaving it blank or using your birth year. To have your PIN reset, please e-mail Headquarters Circulation at email@example.com. When your PIN is reset, it will be blank. You can leave it blank or create a new one for added security.
How do I create a new PIN number?
- Select My Account in the top right hand corner.
- Type your 14-digit library card number (without spaces).
- From the Personal Information tab, click Change PIN. Enter current PIN number.
- Re-enter new PIN number. Enter new PIN number again to confirm new PIN number.
- Click Update.
Common Error Messages
#UFREQUIRED FIELD MISSING
The library card entered has a PIN. If you don’t know your PIN and need it reset, please call your local branch location or e-mail firstname.lastname@example.org
SORRY THIS ITEM CANNOT BE RENEWED AGAIN, IT HAS REACHED ITS RENEWAL LIMIT
The item can only be renewed three times. You may return it to your library and check it out.
ACCESS CONTROL FAILURE (OR ACCESS DENIED)
Enter your library card number again. Make sure you are typing in all 14 digits without spaces.
CAN’T PLACE HOLD–ITEMS ARE ON SHELF
The system does not allow holds placed on items are on the shelf at your pickup library.
CURRENT LOCATION OF THIS ITEM IS NOT HOLDABLE
The item you are trying to place a request is not holdable (reference books, magazines, eBooks are not holdable).
HOLD MAP DOES NOT ALLOW THIS HOLD
Please check that you are using a Monmouth County Library Card. Contact your local branch if you have any questions.
NO ITEMS QUALIFIED FOR HOLD
You cannot place a request for a DVD with a juvenile card.
NO MORE CHARGES ALLOWED
Contact your local branch location.
PLEASE ENTER YOUR CORRECT PIN
You have entered your PIN incorrectly. Please try again. If you would like to have your PIN reset, contact your local branch location or e-mail email@example.com.
PRIVILEGE HAS EXPIRED
Your library card privilege has expired. Please go to your local branch location with the proper ID to have your privilege extended.
USER ALREADY HAS THIS TITLE CHARGED OUT
You already have this item checked out.
Your library card is blocked. Contact your local branch location.
USER CANNOT CHECK OUT THIS ITEM
You cannot check out this item, therefore you cannot place a request on it. For example, a juvenile card cannot checkout a DVD, a request cannot be placed for a DVD with a juvenile card.